Shipping Policy

1. Where we ship: worldwide, except where a product page or checkout says delivery is unavailable. 2. How orders ship: products are dispatched directly from our approved manufacturing partners, mainly in China. An order with several items may arrive in separate parcels. 3. Processing time: the time a manufacturer needs to prepare your item before dispatch, shown on each product page. 4. Delivery time: shown on each product page as an estimate from order to delivery, stating whether it is in business days (Mon–Fri, excluding public holidays) or calendar days. Our 3–7 business-day target applies only where the product and destination support it; most international orders take 10–30 calendar days. Estimates are not guarantees; customs checks, holidays and carrier delays can extend them. 5. Shipping charges: standard shipping is charged at roughly 10% of the order subtotal in fixed price bands, shown in the cart and at checkout before payment. Some heavy, bulky or battery-powered items need a different rate, shown on the product page or quoted separately. 6. Duties and import taxes: unless a product page states that duties are included, import duties, taxes, VAT/GST and brokerage fees are the customer's responsibility and may be collected on delivery. Parcels refused because of unpaid duties are not eligible for a shipping refund. 7. Tracking: we email your tracking number when your order is dispatched. 8. Lost or late parcels: if tracking hasn't updated for 15 days, or your parcel hasn't arrived 10 days after the latest estimate, contact us and we'll investigate and replace or refund. 9. Address accuracy: please check your address; we can't be responsible for parcels sent to an incorrect address entered at checkout.