1. Damaged, defective or wrong items: report within 14 days of delivery with photos. We'll send a replacement or give a full refund, including shipping, at no cost to you. 2. Change of mind: request a return within 14 days of delivery for unused items in original condition and packaging. Return shipping is paid by the customer, to the return address we provide (please don't send items anywhere without our instructions). Refunds are issued once the return is received and inspected. Original shipping charges are non-refundable for change-of-mind returns. 3. Non-returnable: opened personal-care items, underwear and swimwear, custom or made-to-order items, and items marked final sale. 4. Cancellations: free before dispatch; after dispatch the returns process applies. 5. Refunds go back to the original payment method through Stripe, normally within 5–10 business days of approval, depending on your bank. 6. Customers in the UK, EU and elsewhere keep their statutory rights under local consumer law. 7. To start, email cecilacotrading@gmail.com with your order number and reason